BITSMELBOURNE
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Official BITS Melbourne support page

Secure Remote IT Support

Download Splashtop SOS only when a BITS Melbourne technician has asked you to. The temporary session lets us view and assist with your device while you remain in control.

Confirm with us firstChoose your device
BITS Melbourne technician providing secure remote IT support
SECURE SESSIONYou approve the connection
Unexpected call or message?

Do not download remote-access software or share a session code unless you initiated the support request or have confirmed the technician by calling BITS Melbourne directly on 03 9125 4090. There are many remote-support scams—when in doubt, stop and call us.

Splashtop SOS downloads

Select the device you are using.

These links open the official Splashtop downloads and mobile app stores.

How remote support works

Four simple steps.

Stay at your computer and keep the support window open while we connect.

  1. 01

    Download

    Choose the correct version above and open the downloaded Splashtop SOS application.

  2. 02

    Read the code

    The app displays a temporary session code. Give it only to the confirmed BITS Melbourne technician.

  3. 03

    Approve

    Follow the prompts required by your device and remain present while remote support is active.

  4. 04

    Finish securely

    Close Splashtop SOS when the technician confirms the work is complete. The temporary session then ends.

Need assistance before connecting?

Speak directly with our local support team.

If a download will not open, your code is not appearing or you are unsure whether a request is legitimate, call us before continuing.

Call 03 9125 4090 help@bitsmelbourne.com.au